Nick Brynner, a highschool senior in Los Angeles, simply accomplished his AP English Literature and Composition check final week. However when he took an image of a written reply together with his iPhone and tried to add it to the check portal, he stopped responding.

The web site was caught on the loading display screen till Brynner timed out. Brynner failed the check. He is taking it again in a number of weeks.

Brynner is amongst numerous highschool college students throughout the nation who accomplished superior placement assessments on-line final week however have been unable to submit them ultimately. The offender: Picture format.

A screenshot of the AP test portal informing a student that they were not able to submit their response.

Screenshot: Faculty Board

For the uninitiated: AP exams require lengthy solutions. College students can both sort their response or add a photograph of the handwritten work. College students who select the latter possibility can accomplish that as JPG, JPEG or PNG format, based on the Faculty Board’s Coronavirus FAQ.

However the check portal doesn’t assist the default format on iOS units and a few newer Android telephones, HEIC information. HEIC information are smaller than JPEG and different codecs, thus you may retailer a variety of images on the iPhone. Principally, solely Apple (and, extra lately, Samsung) use the HEIC format – most different web sites and platforms don’t assist it. Even fashionable Silicon Valley-based providers, equivalent to Slack, don’t deal with HEIC the identical as commonplace JPEG.

Brynner says that a number of of his classmates additionally tried to submit iPhone images and skilled the identical downside. The problem was so frequent that his college’s AP program despatched college students an electronic mail from the Faculty Board on Sunday, together with recommendation on how you can stop submission errors.

An email from the College Board with advice on submitting test responses to high school students.

“What’s devastating is that hundreds of scholars now have an additional three weeks of demanding research to retake,” Brynner stated.

in a press release emailed to ledgeWithin the first few days of on-line testing, “nearly all of college students efficiently accomplished their exams”, the Faculty Board stated, “lower than 1 % have been unable to submit their responses.” The corporate additionally famous that “we share the deep disappointment of the scholars who have been unable to submit suggestions.”

The e-mail Brynner obtained does not point out the HEIC format, although it does hyperlink to the Faculty Board web site, which instructs college students with iPhones to alter their digicam settings in order that images are saved as JPEG as a substitute of HEIC. The corporate additionally added that info in a tweet earlier final week.

Nonetheless, the recommendation got here too late for a lot of college students. A senior, who requested to stay nameless to keep away from college outcomes, stated the Faculty Board’s tweet went out minutes earlier than the beginning of his Physics C exams. “Anybody taking the AP Physics check won’t be able to see it as a result of we have been already logged into the check,” he stated.

Senior Dave Spencer took a demo check earlier than his Calculus AB examination to verify he understood the method of importing images. He airdropped an iPhone picture of his reactions onto his Mac and tried to rename the HEIC file to PNG. Altering the extension of a file does not assure that it will likely be modified, however Spencer was nonetheless in a position to submit a demo check with no issues.

Spencer used the identical process within the precise examination and thought it was carried out, however the subsequent day he obtained an electronic mail saying the information had been corrupted and that he wanted to reappear for the check. The Faculty Board’s tweet went out simply hours earlier than Spencer’s scheduled examination; He does not have a Twitter account and did not see it.

“That is completely unacceptable, as a result of some children might not have Twitter like me,” Spencer stated in a textual content message. “That nuance was not addressed anyplace within the demo.”

Everly Kai, a senior in British Columbia, had the identical downside final week with Pc Science A — he tried renaming the file to JPEG and obtained the identical electronic mail hours after submitting a check.

“It was actually a little bit disastrous,” Kai stated in a textual content. “I studied virtually your complete final week and realized that I did nicely sufficient, solely to understand it was pointless and that I must undergo the entire demanding course of another time.”

Brynner feels that the reason will not be sufficient, even for college students who’re taking exams later. “Most college students will most likely proceed to run into it,” he stated. Brynner does not suppose the corporate ought to have anticipated him and his classmates to leap via so many hoops. “Flipping the change from HEIC to JPEG is buried within the settings, and one thing that nobody is even considering of going into testing,” he stated.

Even college students who knew concerning the HEIC downside had hassle determining how you can repair it, particularly in a high-pressure check atmosphere. Sean S., a Chicago junior who took Calculus AB, used OneDrive to port a photograph from his iPhone to his Home windows desktop, then tried to exchange the file with Home windows Pictures. As a result of dimension of the picture, the conversion took over 5 minutes. Then, earlier than the JPEG was totally submitted, they timed out. (Sean requested to be recognized solely by her first identify and final identify as a result of her dad and mom didn’t need her identify to be within the information.)

Luckily, it appears like college students may have extra recourse sooner or later. The Faculty Board is now permitting check takers who’ve issues submitting their assessments to electronic mail them as a substitute — iPhones convert HEIC to JPEG routinely after they’re related to an electronic mail within the Mail app. Should you fail to submit, you’ll instantly obtain a notification and a singular electronic mail handle to make use of. This selection is just out there for future exams, although — it will not assist Brynner and others who failed their check final week.

1000’s of scholars are demanding the faculty board to do extra. After technical points along with her personal check final week, Los Angeles senior Eliana Seisman created a petition calling on the corporate to permit her and her fellow college students to resubmit their previous work. The petition has collected over 23,000 signatures.

“I thank the Faculty Board for establishing a reintroduction channel for college students taking AP this week,” Sisman stated in a press release. The verge. “I urge them to be truthful with college students who’ve already taken APs and can’t submit them. Many college students can be within the army or working summer time jobs by June 1st and won’t be able to take a make-up check. ”

“If the Faculty Board does this, they are going to make it clear to everybody that they’re a accountable and caring group establishment,” he stated.

Correction Might 20, 5:20 p.m. ET: Eliana Seisman’s assertion initially learn “I thank the Faculty Board for establishing a re-submission channel for college students taking AP this 12 months.” After publication, Seisman contacted ledge To say that he made a mistake and meant “weeks” as a substitute of “years”. Now we have up to date the textual content.

Correction Might 20, 10:05 p.m. ET: An earlier model of this text said that the AP English Literature and Composition check is hours lengthy, when this 12 months’s on-line model of the check is just 50 minutes lengthy. We apologize for the error.

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